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Frequently Asked Questions

Here we have gathered answers to the questions that most frequently concern our Clients.

ORDERS

Can I change my order after placing it?

Yes, please contact us as soon as possible. If the order has not yet been processed, we will try to make changes.

Can I order an unavailable model?

Selected designs are available in limited quantities or subject to stone availability. Contact us — we will check the possibility of execution or inform you about the availability date.

Do you do individual projects?

Yes. We create custom jewelry — from concept, through gemstone selection, to execution.

DELIVERY

How long does it take to fulfill an order?

The lead time depends on the nature of the product — details are provided for each model. For individual orders, we set the delivery date individually.

Do you ship internationally?

We currently ship orders only within the European Union.

RETURNS & EXCHANGES

Can I return jewelry?

Yes — we offer returns or exchanges within 14 days of the order’s delivery date.

Can custom-made jewelry be returned?

No — custom-made products are non-returnable as they are created specifically for you.

SIZE & FIT

What if I choose the wrong size?

In most cases, size adjustment is possible. Contact us — we will advise on the best solution.

MATERIALS & QUALITY

What materials are the jewelry made of?

We work exclusively with high-karat gold, such as 14k and 18k, and with natural gemstones.

Is the jewelry safe for skin?

Yes — we use materials that are also suitable for people with sensitive skin.

CARE

How to care for your jewelry?

We recommend avoiding contact with cosmetics and water for pearls and emeralds, and storing jewelry separately. Detailed instructions can be found in the "SAFETY" section for each product.

CONTACT & AVAILABILITY

Can I see the jewelry in person?

Selected models are available in our boutiques in Krakow and Warsaw. Please contact us to arrange an individual appointment, during which you can view the jewelry in an intimate atmosphere.
You can find the address at the bottom of the page in the footer or from the "DISCOVER" menu, which will redirect you to our boutiques.

How can I contact you?

Please contact us via email, form, phone, or WhatsApp — we respond individually to every inquiry.