Terms of service
1. General Provisions
These Terms of Service define the rules governing the use of the online store available at www.syncret.com, including the conclusion and execution of sales agreements.
These Terms apply exclusively to purchases made through the online store and do not apply to purchases made in Syncret’s physical boutiques.
The store is operated by:
Syncret Cyganek Spółka Jawna
Bracka 8, 31-005 Kraków, Poland
KRS: 0000726685
NIP: 6762547645
REGON: 369922720
Email: butik@syncret.com
Phone: +48 797 657 080
By placing an order, the Client confirms acceptance of these Terms of Service.
2. Orders & Contract Formation
Orders may be placed via the website or contact form.
All content presented on the website is for informational purposes only and does not constitute a binding offer within the meaning of applicable law.
A sales agreement is concluded upon confirmation of order acceptance by Syncret.
Syncret reserves the right to modify product offerings and pricing. The price displayed at the time of order confirmation is binding.
The Client is responsible for providing accurate and complete information when placing an order.
3. Payment
All prices are listed in Polish złoty (PLN) and include VAT, unless stated otherwise. Shipping costs are calculated separately.
Available payment methods include:
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Credit/debit card
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Online payment providers (including PayPal, Google Pay, Apple Pay)
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Bank transfer
Orders are processed once payment has been successfully received or authorized.
4. Order Fulfilment & Delivery
Each product includes an estimated production time. This refers to the time required to create the piece and prepare it for shipment.
Delivery time is additional and depends on the destination.
Orders are shipped after payment confirmation.
Each order includes proof of purchase and, where applicable, a gemstone certificate.
Currently, orders are fulfilled within the European Union only.
5. Product Information
Each piece is handcrafted. Subtle differences in color, proportions, or details may occur due to the nature of materials and craftsmanship.
Such variations are not considered defects.
6. Returns & Withdrawal
Clients have the right to withdraw from the contract within 14 days of receiving the product, without providing a reason.
To exercise this right, the Client must submit a withdrawal statement via email or the returns form.
The product must be returned in its original condition.
Refunds are issued within 14 days of receiving the returned item or proof of shipment.
Custom-made or personalized items (including engraved pieces) are non-refundable.
7. Warranty & Repairs
Syncret provides a warranty for manufacturing defects within 6 months from the date of purchase.
The warranty does not cover:
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mechanical damage
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scratches
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damage resulting from improper use
In the case of a valid claim, the product may be repaired, replaced, or refunded.
8. Personal Data
Personal data is processed in accordance with applicable data protection laws, including GDPR.
Data is collected and processed solely for the purpose of:
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fulfilling orders
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customer service
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improving the shopping experience
For detailed information, please refer to our Privacy Policy.
9. Final Provisions
These Terms are governed by Polish law.
Syncret reserves the right to amend these Terms at any time. Changes become effective upon publication on the website.
Any disputes will be resolved amicably where possible or by competent courts in accordance with applicable law.